CTI

Business response mechanisms have become paramount for any business and there is a dire need for professionals in this space who are capable of understanding convergence, realizing the need for qualified manpower in Call centers/BPO segments. We introduce a series of value added skill for students in
computer telephony integeration , popularly known as CTI.

This career-oriented CTI course is aimed at generating good technical human resources for call centre/BPO industries. The course is of 120 hrs duration with 12 students to be entrolled in each batch. This course is designed for students who are looking at next step after Engg or MCA for their career progression and also to upgrade their skills. Centre for excellence will also address the requirements of the polytechnic students in the area of Switching Technology.

Serviont Global Solutions(Serviont ), a global provider of business response solutions and its business partner AVAYA GLOBAL CONNECT (Formerly Tata Telecom Ltd.,) a leading converged communication solutions provider for enterprises, is the knowledge partner in this industry/academic collaboration.

A Centre equipped with latest leading world No.1 AVAYA DEFINITY SWITCH in the competitive world of technical education and acts as a bridge between the engineering education and Industrial houses to have smooth transition. It gives a value addition to the budding engineering students and exposure with practical training in latest software that leads a path to decide the area of specialization in their under-graduation.
In the modern world,CTI plays a vital role in the area of information and communication technology, which helps the Engineer to compete with high productivity.
Our CTI Lab is having full fledged BPO Systems , that reduces the man power and exposes our budding engineers to the latest technologies.